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MG6800 not printing black text



My MG6800 will not print black text.  If I change the color of the font, it prints out fine. At first it was printing out faintly and now noting at all. Pictures print out perfectly.  I have changed the ink cartridges and performed several head cleanings as well as deep cleans.  How can I resolve this issue. 


Product Expert
Product Expert

Hi Benjiq1,


Because replacing the ink and performing printhead cleanings did not get your PIXMA MG6820 to print correctly, it would require service.  If your PIXMA MG6820 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below:

If your PIXMA MG6820 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

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