08-10-2015 07:58 AM
I just purchased the MG6620 and upgraded to W10. I cannot scan from the flatbed. I continue to get the "You do not have required privileges" and error 9,244,3. I have re-installed the drivers but to no avail. I cannot even find the program to run the scan utility! Any and all help appreciated!
Solved! Go to Solution.
08-12-2015 09:17 AM
Hello.
If the drivers were able to be installed without any errors, the IJ Scan Utility should be available on your computer. Open the program in the Canon Utilities listing of the Start Menu to test the scanner. You may have to adjust the Save settings in the 'Settings' menu of the program. The program may not have privlidges to save files to the current location on your computer.
If you continue to have difficulties, find more help at Contact Us.
08-12-2015 09:17 AM
Hello.
If the drivers were able to be installed without any errors, the IJ Scan Utility should be available on your computer. Open the program in the Canon Utilities listing of the Start Menu to test the scanner. You may have to adjust the Save settings in the 'Settings' menu of the program. The program may not have privlidges to save files to the current location on your computer.
If you continue to have difficulties, find more help at Contact Us.
08-13-2015 08:20 AM
04-01-2018 07:39 AM
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
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