08-10-2015 09:47 AM
Hi,
My Canon MX360 regularly stops printing in the middle of the jobs. It doesn't give any sort of error message, either on the printer or the computer, it just stops - sometimes right in the middle of a line of text. If I cancel the job in the print queue, or press the "Stop" button, it will feed the rest of the sheet of paper through (without printing any more) but otherwise it just sits there.
I'm running Windows 7 Ultimate. The printer had been working fine with this computer/OS for the last few years, but suddenly this started happening on a fairly regular basis. Sometimes it prints fine, with no problems, but it happens often enough that I can't rely on it.
08-12-2015 09:14 AM
Hello.
The issue may be related to the connection. Make sure that the USB cable is going from the printer and straight to your computer. Avoid using hubs or other exension devices that may cause issues.
If you continue to have difficulties. Find more help at Contact Us.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.