MG6620 I changed cyan cartridge and now everything prints cyan

[golivas]

I have a MG6620 I changed cyan cartridge that ran out and now everything prints only cyan. I am trying to print a black & white doc. I even chose to just print black & white and it still came out cyan. I also put back the empty cyan cartridge in and still came out cyan??

[Patrick]

Hi golivas,

Please load plain paper into your PIXMA MG6620 and then print a test page:

1.  Swipe the HOME screen of your printer and then tap the wrench and screwdriver icon.

2.  Select Maintenance.

3.  Select Print nozzle check pattern.

4.  Select Yes.

A test page will print.

Please take a photo of the page that just printed and then please reply to this post with that image included.

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