Showing results for 
Show  only  | Search instead for 
Did you mean: 

MG6320 scanner not working


Using iMac & OS10.10.1. Using wireless connection.  The scan used to work fine but recently when the scan goes to My Image Garden it shows a huge "?" and will not open.  Help!



Hi dhkrkm,


We can try reinstalling the My Image Garden software to see if this will help.  Please click here to go to the Drivers and Software page for the PIXMA MG6320.  Once on the initial download page for your printer, please do the following:


1. Verify that the operating system detected in the "OPERATING SYSTEM" drop-down menu is correct, and if it is not, please click the drop-down menu to select your operating system.


2. Next, please click on the red arrow next to the "SOFTWARE" section and click the MY IMAGE GARDEN file. When you do, a red DOWNLOAD button will appear. Please click on the checkbox below the DOWNLOAD button, then click the red DOWNLOAD button to begin the download. The time for the download process may vary depending on the speed of your Internet connection and the size of the file being downloaded.


Once the file is downloaded, please double-click on it to install it on your Mac.  If you still experience difficulty, please call or email us at one of the methods on the Contact Us page for further assistance.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

It did not fix the problem