07-27-2018 07:35 AM
Using the Canon multifunction printer as scanner has always been awkward on Mac, but now it just won't work at all.
MP Navigator EX quits every time it opens.
Canon IJ Scan Utility2.app says:
Cannot communicate with scanner for these reasons:
- Scanner is turned off.
- USB cable is disconnected.
Code: 15, 156, 0
My MG6220 is turned on, and connected to the iMac directly, without a USB hub. The printer prints fine.
I have an iMac running OS 10.13.6.
07-27-2018 09:32 AM
Hi tje53,
Please try the steps outlined in the following Knowledgebase Article:
https://support.usa.canon.com/kb/index?page=content&id=ART114153
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
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