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MG5520 Can't find printer in Windows10

zeax
Apprentice
I have MG5520 printer and was working via Wifi on Windows 7 perfectly. I just upgraded to Windows 10. After upgrading the scanning feature didn't work so I decided to delete all of the canon software and reinstall. I downloaded the new Canon driver for Windows 10. During the installation of the software I can no longer see the printer. I know the printer works and is on the Wifi since other computers can print to it. I tried redetect, turned off the Windows 10 firewall and followed all the instructions. Has anyone had any issues with trying to connect to the printer in Windows 10?
2 REPLIES 2

kamper100
Apprentice

same here..after upgrade cannot print any text, only graphics

Michael
Product Expert
Product Expert

Hello.

 

Additional troubleshooting will have to be done to narrow down the cause of your issues. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

 

 

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