My MG5500 has been working well for a couple of months. Now, when I try to scan on the platen I get the above mesage.
I am not sure how to set the compter to do this as I didn't have to do it initially.
Any assistance would be appreciated.
I have this problem over and over. Even after going through the very time consuming process of redownloading the drivers and software and set up process while trying to complete my work that is very time sensitive. Very frustrating! This printer is costing me time and possibly my reputation at my job.
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