MG5420 says another computer is using the printer

[nickco]

How can I get my printer to work? It has worked well until now. It says another computer is using the printer when I go to print. I use both lap tops here and I only used one of them to print today. Please advise. I've already shut down the printer. What can be done? Thanks

[Patrick]

Hi nickco,

It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.