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MG5420 says another computer is using the printer


How can I get my printer to work? It has worked well until now. It says another computer is using the printer when I go to print. I use both lap tops here and I only used one of them to print today. Please advise. I've already shut down the printer. What can be done? Thanks


Product Expert
Product Expert

Hi nickco,


It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.

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