05-11-2013 04:18 PM
This is stupid. I installed the printer MG5420 onto my iMac and it prints great. I can print from my Mac using only WiFi and I can print via AirPrint on my iPhones/iPad, etc. I have Disc editing software that can print directly onto DVD labels and every time I send it to print to the MG5420, the printer tells me to close the tray! The tray has to be open when there's a disc in there!! This is stupid. I can't select any options from the print dialog box to make it select a different kind of media. The only options are "Auto Select"....
Furthermore, I went to MY IMAGE GARDEN to attempt to print a test disc label from it and it says, "Cannot print because a printer supported by this software is not installed." SERIOUSLY? Is this the dumbest software ever? I can print from every application on my iMac except the one that came with the printer??? There are no settings to allow me to select the printer and I've verified using the Canon Network Tool that the printer is installed correctly and available on the network.
Someone tell me what is going on here. Why can't I print on a DVD label????
05-14-2013 04:37 PM
Please try downloading the latest CUPS printer driver, scanner driver and Image Garden versions from our website at the following link:
If you continue to have difficulties, feel free to call us at 1-800-OKCANON for additional assistance.
05-14-2013 04:49 PM - edited 05-14-2013 04:49 PM
It wasn't the drivers. It was the fact that the printer requires a connection via USB in order to print on discs. Now I personally find this absolutely absurd and also think that this SHOULD HAVE BEEN STATED IN THE MANUAL. However, now my problem is solved.
Please consider adding to the owners manuals that the printer WILL NOT print on discs if it is not connected via USB. The wireless function is for nornal printing only. That would probably be very good information to give to your users.
Otherwise, I am very pleased with this printer.
07-10-2013 11:12 AM
07-10-2013 11:34 AM
04-15-2014 01:00 AM
04-09-2016 07:36 PM
03/02/2023: New Firmware Updates Are Available:EOS R7 - Version 1.3.0EOS R10 - Version 1.3.0
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.