03-26-2014 10:48 AM
My MG5220 is giving me an out of paper message when trying to print, even though there is plenty of paper in the tray. I can hear some clicking like the machine is trying to feed, but the rollers aren't turning. Feeds from the rear fine. Any way to change out the feed gears for the bottom tray without disassembling the entire unit?
04-09-2014 12:29 PM
i am having this same exact issue! did you figure out how to fix? even in settings i chose bottom tray aned still nothing
04-16-2014 03:00 PM
Hi GunnerV and kaylakelley,
Performing a roller cleaning on the printer may resolve the paper feed issue. To do this, please follow the steps located at the link below:
If the printer still does not feed paper from the cassette tray, please reply with what paper type you have selected on your computer, as well as any error message you are receiving and we will be happy to look into it further.
This didn't answer your question or issue? Find more help at Contact Us.
01-21-2015 10:24 AM
I have this problem - I went through the roller cleanin a couple of days ago and was able to print. I tried to print something this morning and I am gett the same message "There is no paper. Load paper and press OK."
01-23-2015 06:43 AM
Hi ahwy54,
With a flashlight or other bright light, please check the paper feed areas of the printer and verify that there are no obstructions in the printer that may be causing the error. Next, please also ensure that the paper size and type selected in the printer driver and application that you are printing from match the paper loaded in the printer. If you still experience difficulty, please call or email us at one of the methods on the Contact Us page for further assistance.
10-30-2019 10:43 AM
10-30-2019 10:28 AM
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.