This is going to be long - I apologize in advance!
I recently purchased an MG3620 and I was able to successfully run the Setup procedure on my laptop running Windows 8.1 - I set it up as a USB connection because in the past I've not been able to use a scanner when a printer was set up as a wireless connection. I also was able to use the printer on a laptop running Linux Mint Cinnamon, although the Setup procedure wasn't used - the drivers in the linux OS were able to recognize the basic printer and scanner.
Now, I'm trying, without success, to get the printer to run with a new laptop running Windows 10 Home. I've downloaded the setup procedure (several times) and tried setting it up both wireless and USB. In USB mode it gets to step 3 and asks me to connect the USB cable and turn the printer on. It then reports that the printer is detected and a while later it reports that it is processg the installation and to please wait. After a few more minutes of waiting it reports that the printer is not detected and I can get no further. If I unplug it from the Windows 10 laptop and plug it in to the Windows 8.1 laptop it works fine, so I know the cable is good.
When I try to set it up as wireless I tried connecting to my router with both the WPS Button method and the WPS PIN Code method, and both result in the router reporting that no connection was made. When I print the Network Configuration Page from the printer it shows an active connection to my router with 86% signal strength.
I'm stumped! I don't want to have to transfer stuff over to my old laptop whenever I need to print something - I'd like to finally retire the thing - so how can I successfully get this printer to run with Windows 10?
Alan Hepburn
San Jose, Ca
