MG3605s stops half way through printing or doesn't print at all.

[jenish]

I have a brand new MG3505s - installed without problems and has been working reliably for about a week.

Today, it's developed the same problem as it's predecessor (exactly the same model...replaced because of this exact same problem...). Problem is:

- starts printing docuent and then randomly stops half way through. No error message. Print queue says the document has printed.

- OR does not print at all but the print queue IMMEDIATLY says it has printed the document.

Turning the printer off and unplugging and rebooting the laptop does not help. Neither does clearing the print spooler. Neither does re-installing the printer. Most recent software installed. Happens when printing both pdfs and word documents. Printing from a laptop operating Windows 11. 

Wifi signal is very strong, laptop isn't shutting down or going to sleep.

No error messages. Print driver and physical printer both think they are doing a great job. They are not.

Ready to give up on Canon altogether but have ££s worth of print cartridges...:-( 

The old printer (exact same model, binned because of the exact same symptoms) worked fine for at least a year. This one has lasted a week. Is the problem with the printer? 

[DerrickL]

How it your printer connected to your PC? I have an MG3600 series printer, and it works just fine, so it seems that something else may be going on.

https://windowsforum.com/threads/troubleshoot-printer-spooler-failures-step-by-step-windows-10-11.38...

https://trueimagetech.com/blogs/all/why-is-my-printer-only-printing-half-the-page

[jenish]

I've tried all that stuff with the spooler. No difference. 

Printer is connected via wifi.

Problem is inconsistent - might print say 3 pages and then stop half way through. It's not a specific page or file that's the problem.

[DerrickL]

Have you tried connecting by USB? 

[shadowsports]

If the device is within reasonable proximity to the router, It's doubtful the connection method would resolve this behavior. This is typically related to the environment.  Improper configuration, software application you are printing from, the print driver, Print Spooler issue or the file type.

What is the version and build of the operating system you're using the printer with?

Is the computer you are  printing from using VPN?

Is the printer assigned to static IP address on the network? ...And is it installed as an IP printer on the computer? 

What application are you printing from? 

What file types does the behavior occur with? Only one file type or all file types.

Do you have third party antivirus installed? 

The fact that this is happening with two separate devices clearly indicates a problem with the environment or configuration, not the device.  

If you don't understand the specific questions I'm asking, just ask, and we will guide you.  

[jenish]

Printing from a laptop operating Windows 11.

No VPN

No antivirus

Printing from, generally, word or acrobat (same problem on both)

"Is the printer assigned to static IP address on the network? ...And is it installed as an IP printer on the computer?" - I don't know how to find that out...but I just installed it the way the instructions tell you!!

[DerrickL]

Connect the printer using a USB cable, this will help determine if your wifi configuration, has a problem, not to determine if distance to the router is an issue. If it still will not print, then you know there is a driver issue. I would also suggest  first you try to  print a test page from devices and printers, bypassing any other software program. 

[jenish]

Thanks. It's intermittent (just printed a sheet fine!) but the previous printer (same model, same symptoms) got progressively worse so I will defintiely try this next time. 

[jenish]

Update: it's worked fine recently. Is it possible that the problem is caused if the laptop I'm printing from is in the same room as another laptop?? Do they interfere with the whatever-it-is-that-sends-the-data-to-the-printer? Just my working theory as that's the one thing that's changed.