10-11-2018 07:21 PM - last edited on 10-20-2018 12:02 PM by Danny
I am using a Windows 10 (x64) based operating system and I cannot for the life of me get this printer to work. I plugged it in without ever using it before so there were no leftover drivers from any previous printer, a clean slate. I used the recommended installer package including the MP drivers and all software to use it (found HERE).
Yet it refuses to go past the setup stage. It will detect my printer for about 30 seconds to one minute, doing absolutely nothing then it will come with this message:
I have gone into my computer's properties and it detects the device but it is marked as "Other Device(s):"
...and the windows printer manager cannot detect it. I have tried manually installing it via the printer port it's connected to, I have removed the device and it's drivers 3 times now, and every time I launch the software to install the drivers and set it up, it never gets past the setup stage. Also prior to this, while installing the drivers it only gets to about 30% before the window closes and it opens up the setup screen. I honestly don't know what to do at this point, and any help would be appreciated. Thank you.
10-20-2018 04:31 PM
Hi MuniiPanda,
If you are connecting with a USB cable, the Windows drivers may interfere with the installation of the Canon drivers. Let's install the drivers one more time.
Click HERE.
Scroll down to "Optional Drivers."
Click “Select” next to "MG2900 series MP Drivers."
Press "Download."
Open and run the file.
Follow the onscreen instructions to complete the installation.
Additional programs listed under “Software” can be installed the same way.
This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.