MG2522 Code: 5, 156, 69

[Durham19]

I just bought this printer specifically to scan photos and documents onto my Microsoft Windows computer. I tried to set it up and scan, but it gave me a pop-up window that said:

Cannot communicate with scanner for these reasons:

- Scanner is turned off.

- USB cable is disconnected.

Please check and try again.

Scanner driver will be closed

Code: 5, 156, 69

The USB is definitely connected, and I have no idea what "Scanner is turned off" means. Please help!

[LT]

Did Canon ever give a dammm about this error.  I have the same printer with same error.  The printing part works but NOT scanning.  Please provide solution.

[LT]

Hey Durham,

Canon will not give a [...] so try this:
1. Unplug the printer power cable, and usb cable
2. Go Control panel and uninstall everything about Canon or associated w/Canon.
3. Restart your computer
4. Go to Canon.com and Download the correct software for your printer and install it.
5. Plug in power and usb
6. Scan it and see if it works.

This is for PC.
4.

[Patrick]

Hi Durham19,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com