MG2500S

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03-30-2021 03:50 AM
Printer has fault that I can't fix. Printing apprears to be fine on the first part of the page. Partway down the text then prints in white with black / grey tops to the letters so you can only just see it. I don't think it's an ink shortage because if I print the page again, the same part again prints fine. I've tried a different make of paper and the fault still happens. Any suggestions on how to fix this please. The printer is 13 months old!
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04-19-2021 03:22 PM
Hi valentinebg,
Based on your description of the issue, it would appear as though the encoder/timing strip in your PIXMA MG2520 is dirty or smudged and would need to be cleaned. To clean the encoder/timing strip, please follow the steps outlined in the following Knowledgebase Article available from Canon's web site:
https://support.usa.canon.com/kb/index?page=content&id=ART165755
After cleaning, please attempt to print again.
