MG 7720 - "MP Drivers could not be installed" - Windows 7, wireless router

[wingerjk99]

MG 7720 - "MP Drivers could not be installed" - Windows 7, wireless router

This is a Canon PIXMA printer - brand new.  Everything seems to be downloading fine until it gets to the stage where the MP drivers are being downloaded.  At that point an error message is shown:  "MP Drivers could not be installed"  I tried to install with the USB cable method but no luck there.  I am at my wits end at this point.  Any advice - Please help.  Thanks.

[Michael · Accepted solution]

Hello.

Try to temporarily turn off any firewall or anti-spyware programs on the system while performing the installation.  It may be possible that a different program is keeping the MP Drivers from installing.

If you continue to have difficulties, find more help at Contact Us.

[Michael · Accepted solution]

Hello.

Try to temporarily turn off any firewall or anti-spyware programs on the system while performing the installation.  It may be possible that a different program is keeping the MP Drivers from installing.

If you continue to have difficulties, find more help at Contact Us.

[wingerjk99]

Thanks for your input.  I did this on my Norton but it didn't make any difference unfortunately.

[Michael · Accepted solution]

Hello.

If you continue to have difficulties with the setup, find more help at Contact Us.