10-28-2016 10:36 PM
MG6220 will print wirelessly but the scanner won't work. I get the following error message:
Cannot scan for these reasons:
-Scanner is turned off.
-USB cable is disconnected
Please check and try again
Scanner driver will be closed.
Code:5,156,61
Windows 10. Uninstalled & reinstalled MP Navigator Ex to no avail. Opened preferences to change Product Name but only one is listed. Will scan using windows utility but that is very limited & won't create PDF files. How can I get it to work properly?
10-30-2016 10:39 AM
Hello.
Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
This didn't answer your question or issue? Find more help at Contact Us.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.