MG 3220 windows 10

[joes]

Installed new dell windows 10 computer. Updated MG3220 driver.  When attempting to print, printer cycles through print count, and eventually dies without printing anythng.  Help!

[ArthurJ]

Hi joes,

So that we can best assist you, please let us know if the printer connected directly to the computer with a USB cable, or wirelessly over the network?

If this is a time sensitive issue, I recommend contacting call us at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

We look forward to hearing from you.

[joes]

Hi

This is on a new dell 15 3000, with current operating system. It is on a hard wired usb. I simultaneously set up a 2nd dell 15  3000, with the same operating system and also hard wired usb, but using an HP Officejet 4315. No problems on the HP, just on the Canon. 

Thanks

[George_-]

Hi joes,

Thank you for providing the connection type.

Based on the description, it seems that the issue may be related to the existing driver, but to rule out any hardware malfunction, please click HERE and follow the steps to print the nozzle check pattern.  The print should have a black grid pattern, two cyan bars, two magenta bars, and two yellow bars.

If the nozzle check pattern does not print correctly, click HERE for steps to improve the print quality.

If the nozzle check pattern prints as expected but nothing happens when you attempt to print, please remove the driver from the computer then re-install the updated version from our website.
Please use the following steps to uninstall MP Drivers:

1. Hold down the Windows button + letter R on your keyboard to display the RUN dialog box.

2. Type appwiz.cpl and click OK.

3. Select Canon MG3200 series MP Drivers then click Uninstall.

4. Follow the prompts to complete the process.

The deletion of the MP Drivers is complete.

5. Download then install the latest version of MG3200 series MP Drivers from our website.

6. Once the driver is installed, attempt to print using your preferred program.

Does this help resolve the issue described?  If so, please click the Accept as Solution button so that others may find the answer as well.