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Labels stuck in MG6120

rkos71
Apprentice

While printing labels a jam occured and 2 labels came off the sheet.  They are stuck internally in the printer.

 

Is there a way to access the internal mechanism to remove them?

 

Thank You.

2 REPLIES 2

Michael
Product Expert
Product Expert

Hello.

 

Please contact our support group using the "Contact Us" link below for additional assistance with this matter.  A support agent will be able to go over what can be done with the unit.

This didn't answer your question or issue? Find more help at Contact Us.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

I was able to remove one of the labels through the bottom of the printer with a pair of tweezers.  After that I was able to print.  After a couple pages the other label just came out stuck to the paper.

 

Luckily, problem resolved.

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