Just bought Cannon PIXMA TS6420a tried to start it and got code 6004. Can't do anything.

[JayWall77]

Just bought Cannon PIXMA TS6420a tried to start it and got code 6004. It's saying there's a foreign object in the printer and won't allow me to finish setting it up. I mean literally just out of the box purchased about an hour and a half ago.

[shadowsports]

Greetings,

The printers are packed for shipping from the factory.  They often include tapes and styrofoam inserts.  Its possible you may have missed one during unpacking.   

[Arthur]

Hello!

So that the Community can help you better, we will need to know more information.

Which Computer Operating System are you using (Windows 7/8/10/11 or macOS 10/11/12)?

How do you connect to your printer (USB or WiFi)?

Any other details you'd like to give will only help the Community better understand your issue.

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE to find support options in your country.

Thanks and have a great day!