PIXMA TR8620a Unable to scan on macOS 15

[nik1420]

I just replaced my Canon TS6000 with a TR8620a. The reason for the replacement was the scanning feature just stopped and could no longer find my TS6000 to scan. However, I'm having the same issue with new TR8520a. In addition, the only way I could add my printer was through airprint, not bonjour. When trying to use bonjour, it couldn't autoselect a driver, and when trying to select software, the TS6000 was available along with other non Canon products. Could airprint be the reason why I can't scan? 

I installed Canon Print, but that doesn't give me any other functions (scan or copy), just print. When I install Canon IJ Scan Utility Lite, the selected scanner is TS6000 (my old scanner) and I can't select TR8620a. 

Any help to get me scanning would be appreciated! 

[Patrick]

Hi nik1420,

Please open Image Capture on your Mac.  Are you able to select your PIXMA TR8600 series?

If so , are you able to scan?  If you are not able to scan, does an error appear?  What is the error?

Also, please install Canon PRINT on your phone.  Once installed, please open that app and tap Scan.

Are you able to scan using your mobile device?

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