08-07-2017 04:57 PM
I am trying to connect my computer to the printer and I am supposed to press the "Home" button and it nothing happens. The screen on the printer says, "Follow the instructions ont eh computer or smartphone, etc. to perform the operation." The computer says to press the "HOme" button but nothing happens. Advice? Thanks!
08-07-2017 05:08 PM
Hi svolkening!
Thanks for posting in the Canon Forums!
The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback.
If are you in the United States and this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team. If you are in a time crunch, there is an option to email our technical support team. Emails have an 8 hour turnaround time.
If you live outside the United States, please click here and select your country or region for your support needs.
08-08-2017 07:05 AM
Hi svolkening,
To connect your PIXMA TS5020 to your wireless network, please follow these steps:
1. Press the HOME button on your PIXMA TS5020.
2. Select Setup on the Home screen (it is the gear icon at the bottom of the LCD screen).
3. Select Settings.
4. Select Device Settings.
5. Select LAN settings.
6. Select Wireless LAN.
7. Select Wireless LAN setup.
8. Select Manual connect.
9. Select your wireless network name.
10. Enter your wiress network password.
11. Select OK when "Connected to the wireless router." appears.
Your PIXMA TS5020 is now connected to your wireless network.
For more information, please view the appropriate link below:
(for Windows) https://support.usa.canon.com/kb/index?page=content&id=ART167278
(for Mac OS X) https://support.usa.canon.com/kb/index?page=content&id=ART167274
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.