Ink issues

[Kellyamluke]

I just replaced both black ink cartridges in my mx922 printer for the first time. The other colors are also low, but I rarely use color and have no need to replace them just now. However once I installed new black ink and the printer recognized the new cartridges I am now getting all green/grey when I simply want to print a basic black and white letter. Please help!

[Michael]

Hello.

First, please make sure that the installed ink tanks are correct and full of ink. The correct order is:

CLI-251M magenta
CLI-251BK black
CLI-251Y yellow
PGI-250BK black
CLI-251C cyan

Next, please print the nozzle check pattern to determine whether the ink is ejecting properly from the print head. To do this, please follow these steps:

1. Make sure that the machine is turned on.

2. Load a sheet of A4 or Letter-sized plain paper in the Auto Sheet Feeder or the Cassette.

3. Open the Paper Output Tray and then open the Output Tray Extension.

4. To print the nozzle check pattern:

4-1. Press the MENU button.

4-2. Press the Setup button.

4-3. Select Maintenance, then press the OK button. The Maintenance screen is displayed.

4-4. Select Print nozzle check pattern and then press the OK button. The pattern print confirmation screen is displayed.

4-5. Select Yes and then press the OK button.

The nozzle check pattern is printed and the pattern confirmation screens are displayed alternately. Please compare your printout to the example that has been attached to this message.

If they differ, perform a few cleanings. Please perform the following steps to perform a Cleaning:

1. Press the MENU button.

2. Press the Setup button.

3. Select Maintenance then press the OK button.

4. Select Cleaning and press OK.

5. Press OK to select Yes.

The cleaning will be performed. After 2 or 3 cleanings, print another test page.

This didn't answer your question or issue? Find more help at Contact Us.