Ink cartridge lamps not lit in new Pixma MG6600

[tenminutemile]

Cartridges appear to be installed correctly and snapped in to place according to the Getting Started Guide diagram. But the lamps on the cartridges are not lit. The instructions just say to make sure they are lit but don't tell you what to check if they aren't. Also searched the printer guide online and same info. Can anyone advise? Thank you!

[Ramona]

Hi tenminutemile,

To try and get the ink tanks to light up, please remove the ink tanks and print head in the printer, then reseat them in the printer, ensuring they are installed in the correct slots.  Next, please turn off the printer, unplug the power cord and leave it out for at least 10 minutes, then plug it back in and turn it back on.  If the ink tanks still do not light up, please call or email us at one of the methods on the Contact Us page for further assistance.