Thanks for your suggestion. I have submitted the same issue with Canon support as recommended however have heard nothing back and cannot get them on the phone either.
Its really frustrating as I need to print some disk labels for a client and specifically bought this printer for this.
Is there an alternative software for printing to disks that is compatible with the canon ts8020?
The TS8020 isn't a model that's supported here at Canon USA. You'll want to check with Canon in your region for support/software updates. You'll find contact info HERE.
Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
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I have just purchased a Pixma ip7250 Printer and had the same issue with Image Garden. Actually I couldn't install the program at all from the CD. When I tried to download using Quick Menu I got a message telling me I wasn't connected to the internet, which was rubbish! I tried to find the program on Canon UK Support without success. So I asked Cortana - who found the solution on Canon's Thailand website, so I downloaded it from there and installed it. HEY PRESTO - success! It even appeared thereafter in the Quick Menu. Now I can print directly onto CDs and DVDs - Hallelujah! Hopefully this will work for you, too:
