07-27-2021 04:49 AM
07-27-2021 08:22 AM
Hi, toni_manoli!
So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
07-27-2021 09:18 AM
Mg3650
07-27-2021 09:34 AM
Thanks for the information, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.
If you live outside the United States, please click HERE and select your country to find support in your part of the world.
Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.
Thanks for choosing Canon!
07-27-2021 10:01 AM
Greetings,
The IJ Scan Utility is not avaiable as a standalone install for Windows 7:
PIXMA MG3650 - Support - Download drivers, software and manuals - Canon UK
Just grab the Full Installation package
~Rick
Bay Area - CA
~R5C (1.0.1.1) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 3080Ti FTW3 Ultra
~ImageClass MF644Cdw ~Pixel6 ~6D2 (v1.1.1) retiring
07-28-2021 01:42 AM
it is working in win7 and i already had it install and used for years on win7, now i reinstall win7 and can not find my printer install disk 😞
well i now use the scan software naps2 , but its rly a shame that canon not let us download the orginal software
what i learned from this is always keep ur old setup discs
07-28-2021 01:44 AM
07-29-2021 12:10 PM
shadowsports can u please send me a link to "the Full Installation package"
thx a lot
07-29-2021 12:20 PM
@toni_manoli wrote:shadowsports can u please send me a link to "the Full Installation package"
thx a lot
Hello.
You can find the software to download any available drivers and software on the Canon site for your country. If you need assistance, please reach out to Canon in your country.
No Forum Members (other than Canon Employees - as designated by their avatar) are authorized in an official capacity on Canon's behalf to link or send software, and we highly discourage this, due to the potential of distributing unauthorized software or malware/viruses.
Thank you for understanding!
07-29-2021 12:31 PM
ok Stephen but i think an official link from canon website not have a virus... can u not just post the official link to the download?
i was searching some hours for the the Full Installation package and can not find it on the website
if its not allowed to send link can u then plz send me a screenshot or make a video how i can find this
thx so much
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