10-11-2019 09:33 PM
IJ Scan Utility 2.3.4 doesn't work properly for Mac OS Catalina. The first page of a document is correctly scanned, but scanning the second page yields the error message "Failed to open a session on the device" No driver is listed, for Canon MG3220. When can we expect a working driver for this OS?
Solved! Go to Solution.
11-10-2019 03:54 PM - edited 11-10-2019 03:56 PM
I have the same problem with a Lide220 Scanner and this worked so it may work for you.
11-10-2019 06:59 PM
10-12-2019 11:57 AM
v2.3.4 is only certified through OSX Sierra.
There is a driver available on the support page fro your model. Driver for Catalina dated 9/29 - IJ Scan Utility - States Certified for OSX Catalina 10.15
MG3200 series Scanner Driver Ver.19.2.0 (Mac)
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
10-12-2019 05:39 PM
This sounds great, but on the support page for MG3220 that I found I got the message
"There is no driver for the OS Version you selected. The driver may be included in your OS or you may not need a driver." Evidently I have the wrong page, but I don't know how to find the page you quote. I tried looking directly using the info you provided, but I could only find Version 19.0 which is apparently not good for Catalina. Can you give me a clue hw to find the page you quote?
10-12-2019 10:19 PM
I got the same message.
@JCG wrote:This sounds great, but on the support page for MG3220 that I found I got the message
"There is no driver for the OS Version you selected. The driver may be included in your OS or you may not need a driver." Evidently I have the wrong page, but I don't know how to find the page you quote. I tried looking directly using the info you provided, but I could only find Version 19.0 which is apparently not good for Catalina. Can you give me a clue hw to find the page you quote?
10-12-2019 10:22 PM
Following my link
Driver here
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
10-15-2019 08:01 PM
Thanks for the link. I downloaded the driver, but the software IJ scan utiility 2.3.4 still doesn't work. My experience so far is that Canon Product Support is completely useless. Can you provide a link to a page where I can download scanner utility software that might be compatible with Catalina?
10-17-2019 03:56 PM
Hi JCG,
The newest drivers have been posted, but the scanning software has not, yet. Please continue to check the downloads page for this. It should be available soon.
10-17-2019 05:41 PM
Thank you. I downloaded the printer update and the printer works however, the scanner indicates a different model multifunction printe than I have. I hope the scan utility will correct this.
10-17-2019 08:53 PM
Hi
I am still getting the message "there is no driver for the OS you selected" on the support page for MG3220. Is there another support page?
10-17-2019 05:31 PM
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