I recently purchased a Canon PIXMA MG2420 scanner/printer it it scans my documents as photos

[cm4ccd]

all my scans are coming up as photos....how do i get my documents as documents? 

[Shanna]

Hello cm4ccd!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

[cm4ccd]

Windows 7 

[Ramona]

Hi cm4ccd,

When scanning using the IJ Scan Utility, you will need to press the Document button to save the scanned items in as a document rather than a photo.  For more information on scanning documents, please click on the link below:

Scanning Documents using the PIXMA MG2420

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