I keep getting a 'Information Acquisition Error" when trying to set up my PIXMA TS9521C

[anniehans]

I am using a mac. I am at the first step of getting started where I am trying to Install the helper tool. Then I hit 'Start Setup". It starts loading on a page that says "Acquiring information on the latest software" and "checking items to be downloaded". It will do that for a few minutes then gives me the following error, and when I click "OK" it disapeears and I have to start over. I do live in an apartment building that has its own internet, so I do not have access to a router. Please help! I just bought this printer! 

[Danny]

Thanks for joining the conversation, anniehans!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof) and how your printer communicates with your computer (i.e. via Wi-Fi, Ethernet, or a USB cable). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!