08-17-2016 05:57 PM
I have uninstalled and reinstalled everything with no resolution. Help?
08-17-2016 06:04 PM
Welcome to the Canon Forums and thanks for your post!
To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.
Any other details you'd like to give will only help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks!
08-17-2016 06:20 PM
08-19-2016 11:41 AM
Hello.
The issue may be related to the program that is being used.
Does this occur with any program that you print from or only with certain programs/documents?
This didn't answer your question or issue? Find more help at Contact Us.
08-19-2016 03:38 PM
08-22-2016 03:36 PM
Hello.
The issue may be related to an automatic update to the software that you print from.
Also, when printing from the web, you may experience a cut off depending on how the page was formatted.
To resolve this issue when printing from the web, please check to see if a 'Print' option is available inside or around the article or email you wish to print. This should properly format the page for printing.
If the issue occurs with any program that you attempt to print from, find more help at Contact Us.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.