@louielouielouie wrote:
Hi there,
I just thought I'd reply since this problem drove me up a wall and there was an embarrassingly simple solution.
I'd tried cleaning/deep cleaning a billion times and it was never getting any better, and my ink levels were just being depleted from the process. STRESSFUL. But actually after calling in, I was asked to check whether there was a slit above the ink label (like an upside down L) on the large black cartridge, and I had to remove a bit of a packaging sticker to see if it was there. It was this sticker remnant that was actually blocking the slit and stopping cartridge from being used properly. I don't know how this works exactly but that's how it went down. After removing the sticker, it printed black like a charm.
SO, if you've tried cleaning more than should be necessary and it's not a problem with the print head, it might just be a bit of sticker that is causing your problem. Thought I'd share, just in case.
Louie, Thank you so much for posting that solution about the sticker residue. I got my printer from my Mom & I had the problem of it not printing from the PGBK cartridge. I tried so many things, cleanings, deep cleanings, replacing cartridges & cleaning the print head with water. I finally figured the print head must be bad, so I ordered a new one, only to discover I STILL had the problem. I found your response & checked my ink cartridge, that's when I discovered that a tiny triangular piece of the yellow sticker was still on the ink cartridge. I used tweezers to peel it off & now my printer is working 100%. So thank you. Wish I would have seen your post before I wasted so much time & money.
