10-30-2013 12:31 PM
This machine worked fine for years, until i heard a grinding sound and then it began presenting blank pages when it copied or scanned. It still prints from the computer although the shade is lighter than before.
Thanks for the help.
11-07-2013 05:39 PM
Hi Generalgeorge,
Based on the information you provided (blank scans and grinding noise), the scanning unit may be malfunctioning. At this point I recommend contacting us to discuss your service options.
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
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