09-20-2016 02:50 PM
I have a MP560 and recently re-installed the software and found I had 3 empty ink cartridges. I bought 3 Canon factory cartridges at Walmart and when I put them in, the machine sent a message; 'Ink tanks not recognized'. What's wrong?
09-22-2016 11:11 AM
Hello.
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09-22-2016 11:47 AM
This answer, is 'NO' answer!
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