10-22-2016 01:48 PM
I have a Canon MX 860 which has worked flawlessly for over 9 years. All print jobs I’ve done from keyboard ctrl+p has always selected the paper from the cassette tray the default settings I use for Word documents. 2 weeks ago since the latest Windows 10 updates when I use ctrl+p my printer will start then I get a message that the paper is the wrong size (standard 8.5”x10” letter size) then I get a clicking noise and a popup message telling me to put paper in the rear tray. The only time I’ve used the rear tray is for letter addressing or glossy photos.
Would this be a fault of the printer or the windows update? If I put paper in the rear tray the printer will go ahead & print. The issue with that is where the printer sits; it is located under a shelf & I have to move some items & move the printer out to clear the shelf so as to access the rear tray; definitely a hassle as I do a lot of printing.
10-24-2016 01:45 PM
Hello.
Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance with this matter.
This didn't answer your question or issue? Find more help at Contact Us.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.