Hi tina_sunflower,
To try and resolve the error, please remove and reseat all of the ink tanks and the print head in the printer. Next, please turn off the printer, unplug the power cord and leave it out for at lesat 5 minutes, then plug it back in and turn it back on. If the error persists, we ask that you please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) for further assistance. A Canon technical support representative will be happy to help. There is no charge for this call.
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