Origianlly i thought it was just a paper jam but then i realized something was stuck inside the printer. the only way i could get to it was by opening it i got the pen out no problem but ive tried replugging everythign back in but it wont turn on
Please follow these steps to try and get the printer to power back on:
1. If you have the printer plugged into a surge protector, please plug it directly into a power outlet instead. Sometimes one port on a surge protector will work, while another will not, so we recommend plugging the printer directly into a wall outlet.
2. Please try to plug the printer into another power outlet in a different area of the room, or another room if possible and try to turn the unit on.
3. If you have another power cord you can use with the printer, please try to use that power cord to see if this will resolve the issue.
If the printer still does not turn on after these steps, it will require servicing; please call or email us using one of the methods on the Contact Us page for further assistance.