Hi, stsjjemi!
So that the Community can help you better, please tell us about any error messages you may be getting. That, and any other details you'd like to give will give the Community a clearer picture of your issue!
If this is a time-sensitive matter, our US-based technical support team is ready to help by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!
