Hi, diane20!
So that the Community can help you better, we will need to know exactly which model of printer you're using. Canon USA has not produced a printer with the model number MG3200, though we have produced the PIXMA MG3220 and the PIXMA MG3222. Please let us know which of these you have, or if the model number is different. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!
