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I can no longer rerpaced ink cartridges in my MG2520 printer

Bob8815
Apprentice
 
3 REPLIES 3

StevenMOD
Moderator
Moderator

Hi Bob8815,

 

So that the Community can help you better, more information will be required such as what happens (error code/message) when you try to replace your ink cartridge. That, and any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Seems rather straight-forward. Owned the printer for a few years and never had a problem changing the ink cartridges until now. When I start the process, the printer does not shift the cartridges to the center so I can remove them. The error code is: 5B00.

Hi,

The ink absorber in your printer is most likely full and the printer would need to be replaced.

You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002. They're available weekdays and Saturdays after 9 AM ET (6 AM PT). Let them know you have been working with technical support and the Canon Upgrade Program was offered.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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