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I am unable to resolve a false paper jam message on my pixma MP450

kate-o
Apprentice

paper jam alarm - there is no paper jam.  It is a false error message.  I have gone through the steps advised.  Any other ideas?

1 REPLY 1

Ramona
Authority

Hi kate-o,

 

Since you have already verified that there are no paper jams or obstructions in the printer, we can try to perform a roller cleaning on the printer to see if this will solve the problem.  To do this, please follow these steps:

 

  1. Ensure that the printer is powered on and remove any paper from the Auto Sheet Feeder (ASF).

  2. Press the <Menu> button.

  3. Use the right / left cursor button to select [Maintenance/settings], then press <OK>.

    Note: This procedure is skipped if your machine is in Scan mode. Proceed to step 4.

  4. Use the right / left cursor button to select [Maintenance], then press <OK>.

  5. Perform the paper feed roller cleaning three times.

    1. Use the up / down cursor button to select [Roller cleaning], then press <OK>.

    2. When prompted to start roller cleaning, use the up / down cursor button to select [Yes], then press <OK>. (The paper feed roller cleaning starts.)

  6. Check if the paper feed roller cleaning procedure resolved the issue.

    1. Load a sheet of letter-sized plain paper in the ASF and open the paper output tray.
    2. Use the up / down cursor button to select [Roller cleaning], then press <OK>.

    3. Use the up / down cursor button to select [Yes], then press the OK button. (Paper will be fed.)

  7. If paper is not fed properly, repeat step 6 up to three times.

If you still experience the same issue after performing a roller cleaning on the printer, it will require servicing.  Please click on the Contact Us link below to obtain your servicing options.

 

This didn't answer your question or issue? Find more help at Contact Us.

 

 

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