cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How do I fix error code P02 for a MG 2120 Printer?

tennis51
Apprentice

I was given this printer and replaced the ink cartridges but I still get an error message.

No paper jam.

Turned machine off and on.

Nothing works.

5 REPLIES 5

Julius
Rising Star

Hi tennis51,

 

This error typically indicates one of the inks is not inserted properly.  Check out the link below for a few things you can try.  Hope this helps!

 

http://bit.ly/14dWBmh

 

If the issue persists, please reach out to our technical support through the link below:

 

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

I got the same problem, but the ink Cartridges stay in left side, I can't take the ink out??

Hi Cary88,

 

To try and remove the inks, please turn off the printer, unplug the power cord from the back and then, gently with your finger, try to move the ink cartridge holder over so that you can remove the ink cartridges.  If the ink cartridge holder does not move over easily, please do not force it, as this can do damage to the printer.  Once the ink cartridges are removed, you can then plug the printer back in and turn it on, then reinsert the ink cartridges. 

 

If the error still occurs after reseating the ink cartridges, or if  you are unable to remove the cartridges, the printer will require servicing.  Please Contact Us for your servicing options.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Hi; thanks for posting this message and instructions. I had the same error and my instruction manual said to call Canon for Service (on a $50.00 printer....) However, when I checked the ink cartridges as suggested here, I found a sheet of paper STUCK, which was keeping the ink cartridge mechanism from moving left to right upon powering up. Pulled out the paper and presto! machine is working again. Thanks so much!!!!

ACTION_PC
Apprentice

Clean the giude strips & clear rod.

Watch this video: https://www.youtube.com/watch?v=rJQVwwRxPv4

Avatar
click here to view the press release
Announcements