06-23-2017 03:41 AM
06-23-2017 09:38 AM
Hello Arun2017!
So that the Community can help you better, we will need to know exactly what Canon equipment you're using, and the mobile device you're using (iOS, Android, etc), as well as the way you connect to your device (USB or networked via WiFi or Ethernet).
Any other details you'd like to give will only help the Community better understand your issue!
If this is an urgent support need, please call 1-800-OK-CANON (800-652-2666) to reach our friendly Technical Support Team by phone.
Thanks and have a great day!