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HELP...TS5020 stuck at acquiring information on drivers and software

amberl10
Apprentice
Please help. I’ve beem trying to install my new Canon and keep getting stuck on the screen “acquiring information on the latest driver and software. Please wait.” It just spins and doesn’t progress. I’ve tried both the cd and online same issue. I’ve deleted my prior canon driver and still same thing. I have Windows 10.
1 REPLY 1

Michael
Product Expert
Product Expert

Hello.

Try installing the MP Drivers for the printer directly from our website.  Visit the following link to access the download:

 

TS5000 Series Drivers & Downloads

 

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