GX4000 stuck on upper rear feed

[elliebelly]

Hello Canon Community.

I hope someone can help me. I'm soooooooooo frustrated.

I was so proud of myself because I successfully printed window envelopes. Hurrah! However, now I can't get the printer to go back to the main feed cartridge. I've tried everything, watched a zillion videos, etc. And, we cannot find the password to access restricted actions, including reset. 

I've logged into my account on the canon website but can't find a place to re/set my password for the printer.

Thanks for any/all help.

[Stephen]

Hello!

I’m sorry to hear that you’re having trouble with your printer. To help the community assist you better, we need a bit more information:

- What is the exact model of your printer? (It can usually be found on the top or front of the unit.) GX4000 is the "family" or series of the unit.
- Are you seeing any error messages?
- Which version of Windows or macOS are you using?
- How do you connect to your printer: via USB or Wi-Fi?
- Have you installed the current software/drivers from the Canon USA site at https://canon.us/setup 

Any additional details you provide will help the community better understand your issue.

If you are in the United States and need urgent support, please click HERE to visit your My Canon Account for personalized support options.

If you are outside the USA, please click HERE to find support options for your country.

Thank you, and have a great day!

[elliebelly]

Hi Stephen.

Thanks for your reply. I'm on Windows and went to check on the drivers. I decided to just eliminate the printer and then re-add it. That worked. 

So, thanks and my problem is solved. Until next time...

[Stephen]

Awesome, that was my plan all along! Have a great day!