imagePRESS C750: stuck on "Initializing...Scanner initializing"

[splakon]

After a move and re-setup, the printer will not work because it is stuck with the message as shown in the photo in upper left corner. Any ideas as to what to do? The digital front end is PRISMAControl, not Fiery.

[shadowsports]

Greetings,

I believe ImagePress like ImageRunners are supported through Canons Dealer Network.  

https://csa.canon.com/internet/portal/us/csa/products/details/production-print-systems/discontinued/...

[Tiffany]

Welcome to the forum!

While our Forum Community members are welcome to chime in, Canon does not provide direct support for imagePRESS series products, but your authorized dealer will be able to help you.

If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers who are in your area.