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G7020 printer issue - strange behavior of the Deep cleaning function

gedonis
Contributor

I have a Canon Pixma G7020 printer.

 

Very strange behavior of the Deep cleaning function. Every time I am pressing Deep Cleaning (All Colors - BK, C, M, Y), error 5200 occurs. The green and orange lights blink 8 times. There are no unnecessary objects inside the printer.

 

If I click Deep Cleaning (Black BK), the error does not occur.

 

If I click Deep Cleaning (Color C, M, Y), then the error does not occur.

==============

I am using Windows 10 x64 Version 20H2 and latest Canon drivers

1 ACCEPTED SOLUTION

Patrick
Product Expert
Product Expert

Hi gedonis,

 

To resolve this error, it is recommended that an ink flush is performed:

 

https://support.usa.canon.com/kb/index?page=content&id=ART175773

 

 

 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

View solution in original post

3 REPLIES 3

Patrick
Product Expert
Product Expert

Hi gedonis,

 

To resolve this error, it is recommended that an ink flush is performed:

 

https://support.usa.canon.com/kb/index?page=content&id=ART175773

 

 

 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

wacaster4
Apprentice

 Ink flush didn't help, still getting error code 5200. Cyan and Yellow will not print and tanks are 3/4 full

Hi,

Based on the steps you have already taken, I recommend reaching out to Canon support for this issue. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you. 

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