G7020 black color looks like brown

[ocarrasco90]

My G7020 prints the black color with tones of brown when I print in color. However, if I print in grayscale, the black color looks black. 

All other colors look fine.

[Patrick]

Hi ocarrasco90,

Please print a test page.  To do this, please load plain paper in your G7020's cassette and then follow these steps:

1.  Please press the wrench and screwdriver button on your G7020 one time.

2.  Press the right arrow 4 times to select Maintenance and press OK.

3.  OK on Nozzle Check.

A test page will print.

Please take a picture of the page that just printed and then please attach it to your reply of this post.

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