G7020 ALARM light on (not blinking) No POWER light on

[donimbimbo]

We recently got a network upgrade and our G7020 was connected via WiFi. The upgrade required a WiFi password change. During the password update on the G7020 we had a power interruption at the office. We power came back, the G7020 ALARM light is on solid and there is no power on indicator. Pressing the power button does nothing. There are no other lights lit, just ALARM.

How do we get out of this mode or is the printer fried because of the power interruption?

Before the network upgrade it was running just fine, no issues!

Thanks in advance for your comments.

Don

[Patrick]

Hi donimbimbo,

If your PIXMA G7020 is connected to a power strip/surge protector, please try connecting it directly to a wall outlet.  Also, try multiple wall outlets.

If your PIXMA G7020 still does not power on, your PIXMA G7020 would require service.  If your PIXMA G7020 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your product and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA G7020 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.