10-26-2020 04:40 PM - edited 10-26-2020 04:43 PM
My G6020 multifunction printer has begun giving me an error code when I attempt to scan multiple documents
jp.co.canon.ij.scanutilitylite.icadriver error 4294957382
It will scan the first page fine, then when I attempt to scan the second page I get the error above.
I purchased the scannner in January 2020 and it has worked just fine until now.
I am running 27" iMac Late 2014 model with macOS Catalina 10.15.3. The printer is connected to the iMac via USB.
I have removed the scanjet lite utility, downloaded the latest version, and reinstalled several times and rebooted the computer each time.
Help -- I would hate to think that I have to replace a multifunction printer that is less than a year old!
12-02-2020 01:26 PM
Hi jclare03,
Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:
https://mycanon.usa.canon.com
07/01/2024: New firmware updates are available.
06/06/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.4.0
Speedlite EL-5 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.1.0
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
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